Senior Manager, Customer Operations & Analytics

Simpro Group; Miami, Northern (FL, KY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision package

401k with employer match

Paid time off

Wellness programs and apps

Career progression opportunities

Job summary

Simpro Group is seeking a Manager, Customer Operations to lead a team of operations analysts and drive operational excellence across post-sale customer functions. You will partner with customer success, finance, and GTM leaders to align targets with frontline execution, forecast revenue, and optimize capacity planning.

The role emphasizes data-driven decision making, KPI governance, and the design of incentive structures to align with strategy.

Qualifications

• Bachelor's degree in Business, Finance, Operations, Economics, or related field or equivalent practical experience.
• Proven experience in customer operations, revenue operations, or business operations within a SaaS environment.
• Experience in leading and developing operational teams with strong analytical capabilities.

Responsibilities

• Partner with post-sale leadership to drive operational execution and revenue forecasting.
• Set up operating rhythms, accountability standards, and performance inspection frameworks.
• Lead capacity planning, quota allocation, and GTM operational planning.
• Deliver executive-level reporting, trends, and actionable insights to leadership.

Skills

Leadership

KPI management

Revenue forecasting

Data analysis

CRM platforms

BI tools

AI/automation

Cross-functional collaboration

Communication

Education

Bachelor's degree in Business/Finance/Operations

Tools

Salesforce or equivalent CRM

Business Intelligence tools

Data analytics tools

Job description

Simpro Group is seeking a Manager, Customer Operations to lead a team of operations analysts and drive operational excellence across post-sale customer functions. You will partner with customer success, finance, and GTM leaders to align targets with frontline execution, forecast revenue, and optimize capacity planning.

The role emphasizes data-driven decision making, KPI governance, and the design of incentive structures to align with strategy.