Manager, Customer Operations & Revenue Analytics

Simpro Group

Torch of Friendship (FL)

On-site

USD 110,000 - 160,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Medical, dental, vision package

401k with 6% employer match

Generous parental leave

Volunteer leave days

Wellness apps

Career progression opportunities

Job summary

Simpro Group in Florida is seeking a Manager, Customer Operations to lead post-sale operational excellence. You will oversee analytics, forecasting, capacity planning, and performance visibility, guiding a team of operations analysts to translate complex data into clear, actionable insights.

You will partner with post-sale leadership and finance to align targets with frontline execution, design incentive plans and quotas, and implement AI-driven automation to improve efficiency and decision

Qualifications

Bachelor’s degree in a related field or equivalent practical experience.
Experience in SaaS customer, revenue or business operations.
Proven leadership experience managing an analytics/ops team.
Strong ability to design incentive plans, quotas and capacity models for post-sale teams.
Experience in operational planning, KPI management, pipeline forecasting, and executive reporting.
Deep knowledge of CRM and BI tools; ability to apply analytics to decisions.
Experience using AI/automation to optimize workflows.
Strong analytical, financial modeling and problem-solving skills.
Excellent cross-functional collaboration and communication skills.

Responsibilities

Partner with post-sale leadership to drive operational execution, capacity modeling and performance frameworks.
Establish structures and accountability standards across customer-facing units.
Manage customer lifecycle analytics, pipeline visibility, and revenue forecasting models.
Analyze data to surface trends, retention risks and growth opportunities.
Collaborate with finance to align targets with frontline goals and budgeting.
Lead GTM planning including quota allocation and performance management.
Design and manage variable compensation and incentive structures.
Develop and coach a team of operations analysts.
Streamline workflows and apply AI/automation to boost efficiency.
Deliver executive-level reporting and root-cause analyses.