AI-Driven Revenue Operations Manager

Navina; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Navina is seeking a Business Operations Manager to join the Revenue Operations team in a rapid-growth SaaS environment. You will own end-to-end sales and customer lifecycle processes, drive enablement programs, and supervise GTM tool adoption while coaching reps and managers.

You’ll build quotes in DealHub, define KPIs, and deliver dashboards to leadership. Flexibility with AI tools will be part of daily practice to accelerate decisions and outcomes.

Qualifications

• 6-8 years in Business Operations or Revenue Operations in SaaS.
• Proven experience scaling in hyper-growth environments.
• Experience building cross-functional end-to-end processes.
• Strong analytical skills and ability to translate data into actions.
• Experience in sales or CS enablement and training playbooks.
• Track record adopting new tools across sales/CS org.
• Solid understanding of SaaS KPIs (pipeline, forecasting, retention).
• Hands-on experience building quotes/CPQ workflows in DealHub.

Responsibilities

• Own end-to-end sales and CS processes from lead to renewal.
• Design enablement programs, onboarding, and playbooks.
• Drive adoption of GTM tools; train teams and troubleshoot.
• Build and maintain quoting workflows in DealHub.
• Define and report core KPIs; translate data into actions.
• Create recurring and ad hoc dashboards; analyze pipeline health.
• Coach reps and optimize workflows for efficiency.
• Integrate AI tools to speed reporting and documentation.

Skills

Operations leadership

Analytics & reporting

Cross-functional collaboration

AI tooling fluency

DealHub CPQ

Salesforce experience

Gong implementation

SaaS fundamentals

Tools

DealHub

Gong

Salesforce

ChatGPT

Claude

Job description

Navina is seeking a Business Operations Manager to join the Revenue Operations team in a rapid-growth SaaS environment. You will own end-to-end sales and customer lifecycle processes, drive enablement programs, and supervise GTM tool adoption while coaching reps and managers.

You’ll build quotes in DealHub, define KPIs, and deliver dashboards to leadership. Flexibility with AI tools will be part of daily practice to accelerate decisions and outcomes.