AI-Driven Provider Enablement & Performance Manager

Spring Health; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) match

Wellbeing programs

Parental leave

Fertility support

Professional development

Volunteer donation matching

Job summary

Spring Health is seeking a results-oriented professional to drive provider enablement and cross-functional programs. You will shape change management initiatives, optimize self-service content, and lead complex enablement efforts from strategy to completion.

You will collaborate with Product, Operations, and Success teams, leveraging data platforms (Excel/Looker/Omni) to track metrics and improve SOPs, while integrating AI and automation to boost efficiency across the provider network.

Qualifications

• 4+ years of professional experience in provider enablement, customer success, clinical training, or operational change management roles.
• Proven ability to organize, manage, and deliver complex, cross-functional programs with strong attention to detail.
• Exceptional writing and content development skills, with a track record of translating complex technical architectures or policy updates into simple, structured resources.
• Hands-on experience managing self-service knowledge bases (such as Zendesk or Confluence) and utilizing them to optimize support delivery.
• Strong analytical skills with experience using data platforms (such as Excel, Looker, or Omni) to track metrics and drive decision-making.
• Proactive approach to project management, comfortable working in a fast-paced environment, and experienced with leveraging modern tools (including generative AI) to streamline workflows

Responsibilities

• Drive Change Management & Communications: Propose and execute comprehensive rollout plans and manage the regular delivery of newsletters and policy updates across the provider network to minimize operational disruption.
• Optimize Self-Service Content: Oversee the self-service content lifecycle and manage help center tools to ensure accurate, up-to-date documentation aligns with platform functionality.
• Lead Program Management: Partner with Product, Operations, and Success teams early in the development lifecycle to bring a provider experience lens, leading complex enablement initiatives from strategy through completion.
• Track Operational Performance: Establish clear SOPs and utilize data to identify performance trends, map intake criteria, and design scalable tracking systems.
• Leverage Modern Tooling: Integrate automation tools, including generative AI applications and self-service databases, to improve operational efficiency and content development speed.

Skills

Program management

Content writing

Technical writing

Data analysis

Self-service content

Cross-functional collaboration

Tools

Zendesk

Confluence

Excel

Looker

Omni

Job description

Spring Health is seeking a results-oriented professional to drive provider enablement and cross-functional programs. You will shape change management initiatives, optimize self-service content, and lead complex enablement efforts from strategy to completion.

You will collaborate with Product, Operations, and Success teams, leveraging data platforms (Excel/Looker/Omni) to track metrics and improve SOPs, while integrating AI and automation to boost efficiency across the provider network.