AI-Driven Partner Success Specialist

Silvur; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k with employer contribution

In-person team environment

Job summary

Silvur is seeking a Client Success specialist to manage a large portfolio of credit union partners, driving product adoption, enablement, and long-term health. You will support 30+ partners, crafting repeatable playbooks, scalable training, and data-informed engagement strategies to scale impact across the book of business.

You will coordinate onboarding end-to-end, build cross-functional collaboration with product, operations, and marketing, and leverage an AI-first delivery model (Claude,

Qualifications

• 1-2+ years of experience in partner success, onboarding, account management, marketing or product roles.
• Startup experience preferred; comfortable with ambiguity and building processes from scratch.
• Experience collecting and analyzing data to inform decisions.
• Comfort with an AI-first lightweight tech stack (Claude, Google Workspace, HubSpot, Asana, Canva).
• Excellent relationship-building, communication, and project-management skills.

Responsibilities

• Serve as partner contact for Silvur's digital education & data platform across active credit union partners.
• Design and deliver scalable training programs for staff, in-branch teams, and exec stakeholders with partners.
• Build repeatable enablement materials, playbooks, and resources for deployment across a large portfolio.
• Support 30+ credit union partners with product questions, escalations, and program optimization.
• Lead onboarding end-to-end from kickoff through full deployment with a structured approach.

Skills

Partner success

Onboarding

Account management

Data analysis

Relationship building

Tools

Claude AI

Google Workspace

HubSpot

Asana

Canva

Job description

Silvur is seeking a Client Success specialist to manage a large portfolio of credit union partners, driving product adoption, enablement, and long-term health. You will support 30+ partners, crafting repeatable playbooks, scalable training, and data-informed engagement strategies to scale impact across the book of business.

You will coordinate onboarding end-to-end, build cross-functional collaboration with product, operations, and marketing, and leverage an AI-first delivery model (Claude,