Partner Delivery & Governance Lead

UKG; Cheyenne (WY); On-site; USD 102,000 - 147,000; Full time

Job summary

UKG is seeking a Partner Delivery Manager to build trusted partnerships, oversee project governance and delivery, and drive continuous improvement across partner programs within the Workforce Operating Platform. The role requires proactive project management, forecasting, and executive presence to achieve high client satisfaction and successful outcomes.

Key responsibilities include governing partner-delivered projects, coordinating weekly check-ins, ensuring go-live readiness, managing budgets

Qualifications

• 5-8+ years in Professional Services or Consulting.
• UKG Product knowledge (HCM/WFM) or similar industry product domain knowledge.
• Bachelor’s Degree in a related field or other relevant combination of training and experience required.
• Travel of up to 25% may be required for this role.

Responsibilities

• Represent UKG on partner delivered projects; participate in project Steering Committee (Steer Co) presenting an executive presence and being the first point of escalation management should it be required.
• Weekly Project Check-Ins: Ensure accountability and results through validating key questions to ensure the project remains on track.
• Go Live Readiness: Ensure partner adherence to go-live readiness reviews to drive quality go-live deliveries.
• Product Support: Where necessary facilitate engagement into the Partner Experience Center to ensure the partner obtains support should product or configuration issues arise.
• Scope/Budget Management: Collaborate with Partner Operations to manage hours budget in the UKG PSA system; support and approve change requests; closely manage modules delivered by Ready partners to budget.
• Customer OSAT/References: Drive engagement of OSAT survey responses to achieve high reference ability on partner projects.
• Go Live Forecasting: Collaborate with the partner to ensure accurate go-live forecasting to avoid customer billing pushes and poor customer satisfaction. The objective is to maintain go-live pushes below 10%.
• Continuous Improvement: Manage and communicate the partners enablement strategy to ensure learning plans in place to meet market demands.
• Partner Resource Certification Approval: Ensure partner resources obtain and maintain the necessary certification to allow system access
• Health Reviews: Lead data-driven program health reviews and run Quarterly Business Reviews (QBRs) to build trusted relationships with partners. Working with peers to gain support where a PIP process is required.
• Through having industry knowledge be able to identify enablement opportunities for ongoing partner quality and growth to ensure continuous improvement across the partner portfolio.
• Manage escalations to identify problems, paths to solution, and remediation plans to ensure problems to avoid further escalation.
• Identify opportunities to improve and find efficiencies to support evolving UKG Business Needs.
• Reiterate UKG messaging around changes to the partner network and advocate for the partner as needed to ensure we are creating a positive partner experience.

Skills

Relationship building

Stakeholder management

Forecasting

Data-driven decisions

Project governance

Communication

Escalation management

Enablement planning

Education

Bachelor's Degree

Job description

UKG is seeking a Partner Delivery Manager to build trusted partnerships, oversee project governance and delivery, and drive continuous improvement across partner programs within the Workforce Operating Platform. The role requires proactive project management, forecasting, and executive presence to achieve high client satisfaction and successful outcomes.

Key responsibilities include governing partner-delivered projects, coordinating weekly check-ins, ensuring go-live readiness, managing budgets