AI-Driven Partner Experience Architect

UNAVAILABLE; San Francisco (CA); Hybrid; USD 133,000 - 207,000; Full time

Job summary

DocuSign seeks a senior Partner Experience Specialist to define, evolve, and scale AI-powered partner experiences across the Partner Program. You will identify needs, prototype AI-driven solutions, and collaborate with cross-functional teams to deliver measurable improvements in partner engagement and value realization.

The role emphasizes data-driven decision making, rapid prototyping, and a hands-on approach to building scalable experiences with Agentic AI capabilities.

Qualifications

• 8+ years of related experience.
• Experience designing and improving partner or customer experiences in SaaS.
• Experience using Agentic AI to design AI-powered experiences.
• Experience with AI capabilities like LLMs, AI agents, tool use, orchestration.
• Experience translating complex technology into intuitive experiences.
• Strong cross-functional collaboration and influencing skills.

Responsibilities

• Map and improve end-to-end partner journeys across the Partner Program.
• Conduct structured partner discovery via interviews, feedback, and data.
• Translate insights into prioritized experience improvements and actions.
• Define future-state partner experiences across onboarding, readiness, and value realization.
• Establish experience principles and collaborate with cross-functional teams to scale AI-powered experiences.

Skills

Experience design

Agentic AI design

Data-driven decisions

Cross-functional collaboration

Strategic yet hands-on

Education

Bachelor’s or Master’s in CS/engineering/data science/business

Tools

OpenAI

Anthropic Claude

Google Cloud Agent Builder

Azure AI

Job description

DocuSign seeks a senior Partner Experience Specialist to define, evolve, and scale AI-powered partner experiences across the Partner Program. You will identify needs, prototype AI-driven solutions, and collaborate with cross-functional teams to deliver measurable improvements in partner engagement and value realization.

The role emphasizes data-driven decision making, rapid prototyping, and a hands-on approach to building scalable experiences with Agentic AI capabilities.