AI-Driven Operational Intelligence Analyst

ConnectiveRx; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 73,000 - 98,000; Full time

Benefits offered by this job

Bonus opportunities

401(k) plan with employer contribution

Paid time off + holidays

Health insurance

Job summary

ConnectiveRx is seeking an Operational Intelligence & Assurance Analyst to serve as the organization’s operational control tower, ensuring cases and workflows progress efficiently with SLA compliance. You will leverage data, automation, and AI insights to monitor health, identify risks, and drive proactive resolutions.

The role blends hands-on daily operational work with building dashboards, alerts, and operating rhythms to increase visibility and accountability across Operations, Quality,

Qualifications

• Bachelor's degree in Business, Operations, Healthcare Administration, Analytics, or related field.
• 4-6 years of operations, business analysis, process improvement, or workflow management experience.
• Ability to utilize AI tools to streamline work activities and establish automation and efficiency in workstreams.
• Proficiency with Excel and BI tools (Power BI, Tableau) and Salesforce.com knowledge.
• Strong communication and stakeholder management skills.

Responsibilities

• Monitor case movement, queue health, workflow status, and SLA performance across programs. Identify stalled, aging, misrouted, or at-risk cases and coordinate corrective actions.
• Utilize AI tools, predictive analytics, and automated monitoring to identify patterns, detect anomalies, predict SLA misses, and prioritize cases requiring intervention. Build and refine AI-driven alerts and insights. Develop dashboards, scorecards, and KPIs.
• Investigate root causes of recurring issues, identify bottlenecks, and recommend workflow improvements and automation opportunities.
• Partner with Operations leadership, Program Management, Technology, Quality, and Leadership teams to review performance, elevate risks, validate corrective actions, and ensure adherence to standards.

Skills

AI tools

Power BI

Tableau

Attention to detail

Communication

Education

Bachelor's degree

Tools

Salesforce.com

Job description

ConnectiveRx is seeking an Operational Intelligence & Assurance Analyst to serve as the organization’s operational control tower, ensuring cases and workflows progress efficiently with SLA compliance. You will leverage data, automation, and AI insights to monitor health, identify risks, and drive proactive resolutions.

The role blends hands-on daily operational work with building dashboards, alerts, and operating rhythms to increase visibility and accountability across Operations, Quality,