Operations QA Data Analyst | Process Improvement

ConnectiveRx

Hanover Township (NJ)

On-site

USD 48,000 - 78,000

Full time

9 days ago

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Benefits offered by this job

Bonus eligibility

401(k) plan with employer contribution

Medical, dental, vision insurance

Job summary

ConnectiveRx is seeking a Quality Assurance Analyst to collect and analyze data from Operations QA Associates, identify trends, and drive action-oriented solutions to cross-functional teams. The role mentors staff, leads process improvement projects, and collaborates with stakeholders and clients to enhance program quality and customer outcomes.

Responsibilities include presenting insights, coaching teams, and ensuring compliance with SOPs and industry standards while supporting data

Qualifications

Associate Degree or four years of experience required.
Quality certification such as Lean Six Sigma Yellow or Green Belt is a plus.
Two to four years of process improvement experience, including training in statistical tools/reporting and preferably Six Sigma techniques.
Two to four years in a quality assurance or quality auditing role, preferably in a call center, claim operations, pharmacy hub, or similar environment.

Responsibilities

Perform data analysis on data collected by Quality Associates to identify trends, insights, and areas of opportunity within programs and agent performance.
Lead meetings with Operations leadership and clients to discuss program quality scores and areas of opportunity.
Provide feedback to Operations Leadership and Operations Agents during coaching sessions and train new department hires.