AI-Driven Merchant Ops & Automation Specialist

Thanx; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Thanx is a leading loyalty and guest engagement platform for restaurants, helping brands drive growth through unified loyalty, digital ordering, and marketing automation. The company has raised significant funding and fosters an AI-native culture with strong tenure and internal promotions.

We are seeking a problem-solver who can own root-cause investigations, configure merchant setups with speed and accuracy, and drive automation to improve team efficiency in a fast-paced environment.

Qualifications

• Experience in technical support or operations with a track record of finding root causes across multiple systems.
• Comfort with data, SQL is a plus, and proficiency in AI tools like Claude or ChatGPT.
• Clear communication and a habit of automating repetitive work in a lean, fast-paced environment.

Responsibilities

• Configure merchant setups for loyalty, apps, and online ordering with speed and accuracy.
• Investigate and resolve issues by taking escalations and providing clear bug reports to Engineering.
• Monitor location health, manage card network enrollment, and build automations to improve team efficiency.

Skills

Root-cause analysis

Data analysis

Automation

Tools

Claude

ChatGPT

Job description

Thanx is a leading loyalty and guest engagement platform for restaurants, helping brands drive growth through unified loyalty, digital ordering, and marketing automation. The company has raised significant funding and fosters an AI-native culture with strong tenure and internal promotions.

We are seeking a problem-solver who can own root-cause investigations, configure merchant setups with speed and accuracy, and drive automation to improve team efficiency in a fast-paced environment.