AI-Driven Live Commerce Operations Lead

TikTok Inc.; Seattle (WA); On-site; USD 116,000 - 198,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid parental leave

Short-term and long-term disability

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time

Job summary

TikTok Inc. is seeking a hands-on operations/product professional to own merchant education systems and scalable educational playbooks for TikTok Shop’s live features. You will collaborate across product, engineering, marketing, and category teams to drive growth and improve live commerce experiences.

You will apply AI across workflows, train internal teams and external creators, and expand distribution channels while tracking impact to unlock opportunities in the live ecosystem.

Qualifications

• 2+ years in internet/tech operations or product roles.
• Ability to break down complex problems into actionable solutions.
• Ability to apply AI in practical business scenarios (content generation, automation, AI tools).
• Strong cross-functional collaboration and project management with solid data analysis capabilities.

Responsibilities

• Own development of merchant education systems and operational playbooks.
• Leverage AI to improve efficiency and quality across live ecosystem.
• Train internal teams and external merchants/creators; provide Q&A support and troubleshooting.
• Identify user needs through research and feedback; translate insights into product improvements.
• Expand distribution channels and track effectiveness.

Skills

Experience in internet/tech ops or PM

AI in business applications

Cross-functional collaboration

Project management

Data analysis

Education

Bachelor's degree or equivalent

Job description

TikTok Inc. is seeking a hands-on operations/product professional to own merchant education systems and scalable educational playbooks for TikTok Shop’s live features. You will collaborate across product, engineering, marketing, and category teams to drive growth and improve live commerce experiences.

You will apply AI across workflows, train internal teams and external creators, and expand distribution channels while tracking impact to unlock opportunities in the live ecosystem.