AI-Driven Legal Tech Platform Administrator

Freeman Mathis & Gary, LLP; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Growth and advancement opportunities

Bar expenses paid by the firm

401K plan with employer contribution

Comprehensive benefits package

Job summary

Freeman Mathis & Gary, LLP is a nationally recognized Am Law 200 law firm with over 500 attorneys. The Legal Technology Platform Administrator will oversee DeepJudge platform administration, user support, training, and adoption across the firm, coordinating with IT, Knowledge Management, and vendor teams.

Ideal candidates have a technical mindset, strong communication skills, and the ability to work with both legal professionals and technologists to apply AI-enabled tools to workflows.

Qualifications

• Bachelor’s Degree in IT or related field preferred
• 3+ years supporting enterprise software or legal tech preferred
• Experience in law firm or professional services environment is a plus
• Experience with AI-enabled legal tech platforms is desirable
• Familiarity with Microsoft 365, SharePoint, Teams and identity/access concepts recommended
• Experience tracking support tickets and delivering user training preferred
• Strong communication with both technical and non-technical stakeholders

Responsibilities

• Serve as the primary internal resource for DeepJudge platform administration, support, and user enablement
• Configure and maintain user accounts, roles, permissions, and access controls
• Triage, troubleshoot, document, and resolve user support requests
• Escalate complex issues to vendor or internal IT resources and track resolution
• Maintain platform documentation, guides, FAQs, and playbooks
• Identify use cases and workflow improvements with attorneys and knowledge management
• Test new features and deployment readiness
• Support onboarding, training sessions, and adoption communications
• Monitor usage trends and feedback to suggest improvements
• Ensure governance, confidentiality, data security, and compliance considerations

Skills

Strong technical aptitude

Excellent troubleshooting

Clear written and verbal communication

Ability to learn AI-enabled tools

Client-service orientation

Education

Bachelor’s Degree

Tools

Microsoft 365

SharePoint

Teams

Active Directory

Job description

Freeman Mathis & Gary, LLP is a nationally recognized Am Law 200 law firm with over 500 attorneys. The Legal Technology Platform Administrator will oversee DeepJudge platform administration, user support, training, and adoption across the firm, coordinating with IT, Knowledge Management, and vendor teams.

Ideal candidates have a technical mindset, strong communication skills, and the ability to work with both legal professionals and technologists to apply AI-enabled tools to workflows.