Technology Support Specialist - Aurora, CO

VetJobs; Aurora (CO); On-site; USD 75,000 - 100,000; Full time

Job summary

JPMorgan Chase in Aurora, CO seeks a Technology Support Specialist to deliver first-line technical assistance for hardware, software, and networking issues within a corporate data center environment.

You will use enterprise AI capabilities to speed triage, validate outputs, and document resolutions, while upholding data sensitivity and security standards to ensure high customer satisfaction and reliable service delivery.

Qualifications

• Up to 6 months of experience in end-user support.
• Experience using enterprise-authored AI tools to support end-user workflows.
• Able to review AI-generated troubleshooting steps and escalate as needed.
• Familiarity with live chat, incident/service request management, and runbooks.

Responsibilities

• Provides basic first-line support for hardware, software, and technology issues via live chat and service requests.
• Uses enterprise-authorized AI capabilities to speed up triage and capture knowledge.
• Applies knowledge of hardware, networking, and operations to support systems.
• Helps improve processes by identifying optimization opportunities and providing feedback.

Skills

First-line support

Hardware troubleshooting

Software troubleshooting

Networking concepts

AI capabilities usage

Incident management

Documentation

Education

High School/GED

Tools

Live chat

Incident management

Runbooks

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. All positions are onsite, unless otherwise stated.

Job Description

Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment.

As a Technology Support Specialist at JPMorgan Chase in Corporate Sector Infrastructure Platforms- Data Center Services Team, you are a key part of a team that leverages best practices to support day-to-day technology activities. Your role involves assisting and troubleshooting hardware, software, and technology issues within the firm. You are committed to executing with efficiency and are focused on continuous improvement in service delivery, all while upholding a high level of customer satisfaction.

Job Responsibilities

• Provides basic first-line support for hardware, software, and technology issues through live chat and service requests by utilizing established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality
• Uses enterprise-authorized AI capabilities within the work environment to speed up issue triage and knowledge capture (e.g., drafting ticket summaries and suggested next steps), validating outputs and handling data according to sensitivity and security requirements.
• Apply emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems
• Contribute to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions

Job Schedule

Full time

Job Shift

Night

Base Pay/Salary

Aurora, CO $38.00 Hr. - $42.00 Hr.

Minimum Education Required

High School/GED

Required Experience

• Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support end-user technology support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted troubleshooting suggestions before action, escalating when uncertain and following security and data handling expectations.
• Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues
• Baseline knowledge of typical technology operational issues, including hardware components and networking concepts
• Ability to balance tasks while documenting outcomes

Preferred Experience

• Familiarity with troubleshooting techniques for hardware, software, and technology systems
• Capability to document issues, procedures, and root cause analysis

City

Aurora

State

Colorado

Job Category

Information Technology

Job Code

IT Information Technology

Affiliate Sponsor

JP Morgan Chase

Salary Range

$75,000-$100,000