AI-Powered Tech Support Specialist (Night Shift)

VetJobs; Aurora (CO); On-site; USD 75,000 - 100,000; Full time

Job summary

JPMorgan Chase in Aurora, CO seeks a Technology Support Specialist to deliver first-line technical assistance for hardware, software, and networking issues within a corporate data center environment.

You will use enterprise AI capabilities to speed triage, validate outputs, and document resolutions, while upholding data sensitivity and security standards to ensure high customer satisfaction and reliable service delivery.

Qualifications

• Up to 6 months of experience in end-user support.
• Experience using enterprise-authored AI tools to support end-user workflows.
• Able to review AI-generated troubleshooting steps and escalate as needed.
• Familiarity with live chat, incident/service request management, and runbooks.

Responsibilities

• Provides basic first-line support for hardware, software, and technology issues via live chat and service requests.
• Uses enterprise-authorized AI capabilities to speed up triage and capture knowledge.
• Applies knowledge of hardware, networking, and operations to support systems.
• Helps improve processes by identifying optimization opportunities and providing feedback.

Skills

First-line support

Hardware troubleshooting

Software troubleshooting

Networking concepts

AI capabilities usage

Incident management

Documentation

Education

High School/GED

Tools

Live chat

Incident management

Runbooks

Job description

JPMorgan Chase in Aurora, CO seeks a Technology Support Specialist to deliver first-line technical assistance for hardware, software, and networking issues within a corporate data center environment.

You will use enterprise AI capabilities to speed triage, validate outputs, and document resolutions, while upholding data sensitivity and security standards to ensure high customer satisfaction and reliable service delivery.