AI-Driven Production Support Engineer II

Aumni; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase is seeking a Technology Support II professional for the CIB Securities Services team to ensure production application stability, availability, and performance. You will troubleshoot, maintain, and resolve production interruptions across systems, while leveraging AI-assisted insights within a security-conscious, enterprise environment.

The role emphasizes collaboration with stakeholders, continuous improvement, and adherence to ITIL processes in a large-scale financial technology

Qualifications

• 2+ years of experience or equivalent in troubleshooting, resolving, and maintaining IT services.
• Familiarity with enterprise AI capabilities in production support with validation practices.

Responsibilities

• Analyze, troubleshoot, and monitor production application flows to ensure end-to-end service delivery.
• Use enterprise AI capabilities to speed up incident triage and validate outputs.
• Improve operational stability and availability through problem management.
• Assist in escalation and communication of issues to business and technology stakeholders.
• Apply reuse-first, AI-assisted practices to identify recurring interruption patterns and remediation actions.

Skills

Troubleshooting

Incident management

Observability

ITIL awareness

AI-assisted operations

Education

Bachelor's in Computer Science or Engineering

Tools

Monitoring tools

Cloud platforms

Job description

JPMorgan Chase is seeking a Technology Support II professional for the CIB Securities Services team to ensure production application stability, availability, and performance. You will troubleshoot, maintain, and resolve production interruptions across systems, while leveraging AI-assisted insights within a security-conscious, enterprise environment.

The role emphasizes collaboration with stakeholders, continuous improvement, and adherence to ITIL processes in a large-scale financial technology