AI-Driven IT Director: Salesforce & Cloud Leader (Hybrid)

DeMayo Law Offices, LLP; Charlotte (NC); Hybrid; USD 120,000 - 180,000; Full time

Job summary

DeMayo Law Offices is seeking an experienced IT Director to oversee technology systems, IT infrastructure, business applications, and end-user support in Charlotte, NC. The role focuses on reliable, secure operations and driving process improvements through automation and AI.

You will lead IT teams, manage budgets and vendors, administer Salesforce, and align technology initiatives with business goals. Hybrid work offers 4 days onsite and 1 day remote.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 5–7+ years of progressive IT experience with leadership responsibilities.
• Experience managing IT operations, infrastructure, cloud services, business applications, and technical support.
• Hands-on Salesforce administration: permissions, configuration, reporting, workflows, integrations.
• Experience evaluating or implementing AI solutions and automation tools.
• Understanding of IT security, data privacy, access controls, and risk management.
• Experience managing vendors, software licensing, IT budgets, and IT projects.
• Strong communication, project management, problem‑solving, and leadership skills.

Responsibilities

• Oversee daily IT operations, infrastructure, networks, cloud services, and end-user support.
• Manage and improve IT systems, business applications, and technology processes.
• Administer Salesforce: user management, permissions, workflows, reports, dashboards, and system integrations.
• Identify, evaluate, and implement AI solutions that improve productivity and automate workflows.
• Partner with business teams to identify opportunities for automation, AI adoption, and process improvement.
• Manage technology budgets, software licenses, project progress lists, and vendor relationships.
• Maintain IT security, data protection, system reliability, and disaster recovery procedures.
• Manage and develop IT staff while ensuring timely, effective support for employees.
• Establish operational standards, monitor system performance, and resolve technical issues.
• Evaluate emerging technologies and recommend solutions that support organizational growth.

Skills

Leadership

IT operations

Vendor management

Project management

Communication skills

Salesforce administration

AI solutions

Security & compliance

Cloud services

Data privacy

Budget management

Problem solving

Education

Bachelor's degree in IT/CS or related field

Tools

Salesforce

Microsoft 365

Cloud platforms

ITSM tools

Job description

DeMayo Law Offices is seeking an experienced IT Director to oversee technology systems, IT infrastructure, business applications, and end-user support in Charlotte, NC. The role focuses on reliable, secure operations and driving process improvements through automation and AI.

You will lead IT teams, manage budgets and vendors, administer Salesforce, and align technology initiatives with business goals. Hybrid work offers 4 days onsite and 1 day remote.