Hybrid IT Director: AI-Driven Ops & Salesforce

Demayo-Law-Offices,-LLP-

Charlotte (NC)

Hybrid

USD 120,000 - 190,000

Full time

10 days ago

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Job summary

DeMayo Law Offices in Charlotte, NC is seeking a Director of IT Operations to oversee technology systems, infrastructure, and end-user support, ensuring secure and reliable operation while pursuing automation and AI-driven improvements.

Ideal candidate has 5–7+ years in IT leadership, hands-on Salesforce administration, experience with cloud services, security, budgets, and vendor management; this hybrid role requires collaboration with business teams to optimize processes and protect data.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
5–7+ years of IT operations experience with leadership responsibilities.
Experience managing IT operations, infrastructure, cloud services, business applications, and technical support.
Hands-on Salesforce administration including permissions, configuration, reporting, workflows, automation, and integrations.
Experience evaluating, implementing, or supporting AI solutions and business automation tools.
Comprehensive understanding of IT security, data privacy, access controls, and technology risk management.
Experience managing vendors, software licensing, IT budgets, and project progress lists.
Strong communication, project management, problem-solving, and leadership skills.

Responsibilities

Oversee daily IT operations, infrastructure, networks, cloud services, and end-user support.
Manage and improve IT systems, business applications, and technology processes.
Administer and maintain Salesforce, including user management, permissions, workflows, reports, dashboards, and system integrations.
Identify, evaluate, and implement AI solutions that improve productivity, automate workflows, and streamline business operations.
Partner with business teams to identify opportunities for automation, AI adoption, and process improvement.
Manage technology budgets, software licenses, project progress lists, and vendor relationships.
Maintain IT security, data protection, system reliability, and disaster recovery procedures.
Manage and develop IT staff while ensuring timely, effective support for employees.
Establish operational standards, monitor system performance, and resolve technical issues.
Evaluate emerging technologies and recommend solutions that support organizational growth.