Director of IT Operations - Hybrid, Salesforce & AI Lead

DeMayo Law Offices, LLP; Charlotte (NC); Hybride; USD 120 000 - 180 000; Plein temps

Résumé du poste

DeMayo Law Offices, LLP in Charlotte, NC seeks a Director of IT Operations to oversee technology systems, infrastructure, business apps, and end-user support. You will drive reliability, security, and efficiency while steering automation and AI initiatives.

The ideal candidate has 7+ years in IT leadership, experience with Salesforce administration, cloud services, budgets, and vendor management; strong communication and project management are essential.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• At least 7 years of progressive IT experience, including leadership and management responsibilities.
• Experience managing IT operations, infrastructure, cloud services, business applications, and technical support.
• Hands-on experience administering Salesforce, including user permissions, configuration, reporting, workflows, automation, and integrations.
• Experience evaluating, implementing, or supporting AI solutions and business automation tools.
• Comprehensive understanding of IT security, data privacy, access controls, and technology risk management.
• Experience managing vendors, software licensing, IT budgets, and project progress lists.
• Strong communication, project management, problem-solving, and leadership skills.

Responsabilités

• Oversee daily IT operations, infrastructure, networks, cloud services, and end-user support.
• Manage and improve IT systems, business applications, and technology processes.
• Administer and maintain Salesforce, including user management, permissions, workflows, reports, dashboards, and system integrations.
• Identify, evaluate, and implement AI solutions that improve productivity, automate workflows, and streamline business operations.
• Partner with business teams to identify opportunities for automation, AI adoption, and process improvement.
• Manage technology budgets, software licenses, project progress lists, and vendor relationships.
• Maintain IT security, data protection, system reliability, and disaster recovery procedures.
• Manage and develop IT staff while ensuring timely, effective support for employees.
• Establish operational standards, monitor system performance, and resolve technical issues.
• Evaluate emerging technologies and recommend solutions that support organizational growth.

Connaissances

Leadership

Budget management

Vendor management

Salesforce administration

Cloud services

IT security

Project management

Communication

Problem-solving

Formation

Bachelor's degree in IT/CS or related field

Outils

Salesforce

Microsoft 365

Cloud platforms

ITSM tools

Description du poste

DeMayo Law Offices, LLP in Charlotte, NC seeks a Director of IT Operations to oversee technology systems, infrastructure, business apps, and end-user support. You will drive reliability, security, and efficiency while steering automation and AI initiatives.

The ideal candidate has 7+ years in IT leadership, experience with Salesforce administration, cloud services, budgets, and vendor management; strong communication and project management are essential.