IT Director

DeMayo Law Offices, LLP; Charlotte (NC); Ibrido; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

DeMayo Law Offices is seeking an experienced IT Director to oversee technology systems, IT infrastructure, business applications, and end-user support in Charlotte, NC. The role focuses on reliable, secure operations and driving process improvements through automation and AI.

You will lead IT teams, manage budgets and vendors, administer Salesforce, and align technology initiatives with business goals. Hybrid work offers 4 days onsite and 1 day remote.

Competenze

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 5–7+ years of progressive IT experience with leadership responsibilities.
• Experience managing IT operations, infrastructure, cloud services, business applications, and technical support.
• Hands-on Salesforce administration: permissions, configuration, reporting, workflows, integrations.
• Experience evaluating or implementing AI solutions and automation tools.
• Understanding of IT security, data privacy, access controls, and risk management.
• Experience managing vendors, software licensing, IT budgets, and IT projects.
• Strong communication, project management, problem‑solving, and leadership skills.

Mansioni

• Oversee daily IT operations, infrastructure, networks, cloud services, and end-user support.
• Manage and improve IT systems, business applications, and technology processes.
• Administer Salesforce: user management, permissions, workflows, reports, dashboards, and system integrations.
• Identify, evaluate, and implement AI solutions that improve productivity and automate workflows.
• Partner with business teams to identify opportunities for automation, AI adoption, and process improvement.
• Manage technology budgets, software licenses, project progress lists, and vendor relationships.
• Maintain IT security, data protection, system reliability, and disaster recovery procedures.
• Manage and develop IT staff while ensuring timely, effective support for employees.
• Establish operational standards, monitor system performance, and resolve technical issues.
• Evaluate emerging technologies and recommend solutions that support organizational growth.

Conoscenze

Leadership

IT operations

Vendor management

Project management

Communication skills

Salesforce administration

AI solutions

Security & compliance

Cloud services

Data privacy

Budget management

Problem solving

Formazione

Bachelor's degree in IT/CS or related field

Strumenti

Salesforce

Microsoft 365

Cloud platforms

ITSM tools

Descrizione del lavoro

Full-time

Description

Position Summary

DeMayo Law Offices is seeking an efficient and dependable IT Director. This role will be responsible for overseeing the organization's technology systems, IT infrastructure, business applications, and end-user support. This role ensures technology operates efficiently, securely, and reliably while identifying opportunities to improve business processes through automation, artificial intelligence (AI), and technological innovation.

The ideal candidate is a strong technology leader with experience managing IT operations and budgets, administering Salesforce, implementing AI solutions, and aligning technology initiatives with business goals.

Key Responsibilities

• Oversee daily IT operations, infrastructure, networks, cloud services, and end-user support.
• Manage and improve IT systems, business applications, and technology processes.
• Administer and maintain Salesforce, including user management, permissions, workflows, reports, dashboards, and system integrations.
• Identify, evaluate, and implement AI solutions that improve productivity, automate workflows, and streamline business operations.
• Partner with business teams to identify opportunities for automation, AI adoption, and process improvement.
• Manage technology budgets, software licenses, project progress lists, and vendor relationships.
• Maintain IT security, data protection, system reliability, and disaster recovery procedures.
• Manage and develop IT staff while ensuring timely, effective support for employees.
• Establish operational standards, monitor system performance, and resolve technical issues.
• Evaluate emerging technologies and recommend solutions that support organizational growth.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• At least 5–7 years of progressive IT experience, including leadership and management responsibilities.
• Experience managing IT operations, infrastructure, cloud services, business applications, and technical support.
• Hands-on experience administering Salesforce, including user permissions, configuration, reporting, workflows, automation, and integrations.
• Experience evaluating, implementing, or supporting AI solutions and business automation tools.
• Comprehensive understanding of IT security, data privacy, access controls, and technology risk management.
• Experience managing vendors, software licensing, IT budgets, and project progress lists.
• Strong communication, project management, problem-solving, and leadership skills.

Preferred Qualifications

• Salesforce Administrator certification or equivalent hands‑on experience.
• Experience with Salesforce integrations, APIs, and data management.
• Familiarity with generative AI tools, AI‑powered business applications, workflow automation, and AI platform integrations.
• Experience with Microsoft 365, cloud platforms, and IT service management tools.
• Experience implementing technology solutions that improve operational efficiency and employee productivity.

Key Success Measures

• Reliable and secure IT systems with minimal downtime.
• Effective IT support and improved employee satisfaction.
• Well‑maintained Salesforce systems that support business processes and reporting.
• Successful implementation of AI and automation solutions with measurable productivity gains.
• Effective management of technology costs, vendors, and IT projects.

Work Environment

This position is based in Charlotte, North Carolina. The work arrangement will be hybrid, with 4 days onsite and 1 day remote. Occasional after‑hours availability may be required for critical IT issues or system maintenance.

DeMayo Law Offices is an equal opportunity employer.