AI-Driven Infrastructure Consultant (ServiceNow)

Infosys; Richardson (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Infosys Financial Services unit seeks an Infrastructure Consultant 2 to collaborate with client and internal teams to resolve incidents, conduct root cause analyses, and document findings with preventive recommendations. You will assess client IT infrastructure, prepare actionable reports, and support due diligence to identify maturity and improvement opportunities.

Additionally, you will contribute to scalable, cost-effective IT infrastructure designs, review reusable components, and develop

Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

Responsibilities

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations.
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities.
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems.
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes.
• Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes.
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance.
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards.
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains.
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration.
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise.

Skills

ServiceNow Dev

Scripting

Integrations

Workspace Dev

Platform Customization

Code Reviews

AI Tools

Analytical Skills

Stakeholder Collab

Education

Bachelor’s degree or foreign equivalent

Tools

Python

AWS

GitHub Copilot

ServiceNow on AWS

Job description

Infosys Financial Services unit seeks an Infrastructure Consultant 2 to collaborate with client and internal teams to resolve incidents, conduct root cause analyses, and document findings with preventive recommendations. You will assess client IT infrastructure, prepare actionable reports, and support due diligence to identify maturity and improvement opportunities.

Additionally, you will contribute to scalable, cost-effective IT infrastructure designs, review reusable components, and develop