ServiceNow ITSM Developer — Cloud & Automation Pro

Infosys Limited; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Long-term/Short-term Disability

Health and Dependent Care Reimburse- m

Insurance (Accident, Critical Illness,

401(k) plan

Job summary

Infosys Limited, a leader in digital services, seeks an Infrastructure Consultant 2 to drive IT infrastructure initiatives within the Financial Services unit. You will resolve incidents, assess infrastructure maturity, and design scalable, cost-effective solutions across banking, wealth management, and insurance domains.

You will coordinate deployments, audits, and automation opportunities, collaborating with onsite, offshore, and vendor teams to ensure smooth operations and knowledge retention.

Qualifications

• ServiceNow ITSM: Incident Management, Problem Management, Change Management, Service Catalog Development, and Knowledge Management.
• ServiceNow Platform: Core platform capabilities, customization, configuration, and workflow development.
• ServiceNow Development: Integrations, scripting, troubleshooting, and customization.
• Platform Assessment: Distinguish Out-of-the-Box functionality from customizations.
• Troubleshooting & Analysis: Strong investigative, analytical, and problem-solving skills.
• Experience in an Agile delivery environment.

Responsibilities

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations.
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities.
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems.
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes.
• Coordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes.
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance.
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards.
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains.
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration.
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise.

Skills

ServiceNow ITSM

ServiceNow Platform

ServiceNow Development

Platform Assessment

Troubleshooting & Analysis

Agile delivery

Education

Bachelor’s degree or foreign equivalent

Tools

AWS

Python scripting

ServiceNow integrations

Job description

Infosys Limited, a leader in digital services, seeks an Infrastructure Consultant 2 to drive IT infrastructure initiatives within the Financial Services unit. You will resolve incidents, assess infrastructure maturity, and design scalable, cost-effective solutions across banking, wealth management, and insurance domains.

You will coordinate deployments, audits, and automation opportunities, collaborating with onsite, offshore, and vendor teams to ensure smooth operations and knowledge retention.