ServiceNow ITSM Engineer: Automation & Cloud Integrations

Infosys Limited; Hartford, Northern (CT, KY); Hybrid; USD 100,000 - 160,000; Full time

Benefits offered by this job

Long-term/Short-term Disability

Health and Dependent Care Reimb. A/cs

Insurance (Accident, Critical Illness,

Hospital Indemnity, Legal)

401(k) plan and contributions

Job summary

Infosys is seeking an Infrastructure Consultant 2 to join its Financial Services unit in the US. You will resolve complex incidents, assess IT infrastructure, design scalable solutions, and manage deployments with cross-functional teams.

The role demands ServiceNow ITSM expertise, platform knowledge, and a proactive drive for automation. This is a full-time position requiring possible relocation or travel as needed.

Qualifications

• Hands-on ServiceNow ITSM capabilities including incident, problem, change management.
• Strong knowledge of core ServiceNow platform customization, configuration and workflow.
• Experience with ServiceNow development, integrations, scripting and debugging.
• Ability to assess standard functionality versus customizations on platforms.
• Solid troubleshooting, analysis and problem-solving skills.
• Experience delivering in an Agile project environment.

Responsibilities

• Collaborate with internal and client teams to resolve complex incidents and document preventive actions.
• Evaluate client IT infrastructure and support due diligence with maturity assessments.
• Design scalable, cost-effective IT infrastructure solutions and create technical docs.
• Coordinate release schedules, environments, deployments, testing and version control.
• Plan maintenance, upgrades, and continuity to ensure uninterrupted integration.
• Analyze performance data and support capacity planning for optimization.
• Conduct security checks, recovery drills, and compliance audits with measures.
• Identify automation opportunities and propose efficiency improvements.
• Coordinate with onsite, offshore, and vendor teams to document requirements.
• Build a centralized knowledge repository leveraging project insights.

Tools

ServiceNow ITSM

ServiceNow Platform

ServiceNow Development

Platform Assessment

Troubleshooting & Analysis

Agile Delivery

Job description

Infosys is seeking an Infrastructure Consultant 2 to join its Financial Services unit in the US. You will resolve complex incidents, assess IT infrastructure, design scalable solutions, and manage deployments with cross-functional teams.

The role demands ServiceNow ITSM expertise, platform knowledge, and a proactive drive for automation. This is a full-time position requiring possible relocation or travel as needed.