ServiceNow Scoped App Developer - AI-Driven Cloud

Infosys; Tempe (AZ); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Job summary

Infosys is seeking an Infrastructure Consultant 2 to join the Financial Services unit in the Tempe area. You will resolve complex incidents, assess client IT infrastructure, and design scalable, cost-efficient IT solutions with strong ServiceNow focus.

The role emphasizes collaboration with onsite and offshore teams, adherence to security standards, and driving automation through AI-assisted tools. relocation/travel may be required for project locations.

Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution.
• Three years of progressive experience in lieu of education may be considered.
• Experience with ServiceNow CAD and scoped/custom app development is essential.
• Experience with Incident, Change, Service Catalog, and Knowledge management is required.

Responsibilities

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations.
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities.
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems.
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes.
• Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes.
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance.
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards.
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains.
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration.
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise.

Skills

ServiceNow CAD

ServiceNow Development

Incident Management

Change Management

Service Catalog

Knowledge management

Scripting

Security practices

Team collaboration

Problem solving

Education

Bachelor’s degree

Tools

GitHub Copilot

ServiceNow AI

Amazon Q

Job description

Infosys is seeking an Infrastructure Consultant 2 to join the Financial Services unit in the Tempe area. You will resolve complex incidents, assess client IT infrastructure, and design scalable, cost-efficient IT solutions with strong ServiceNow focus.

The role emphasizes collaboration with onsite and offshore teams, adherence to security standards, and driving automation through AI-assisted tools. relocation/travel may be required for project locations.