Service Now Scoped App Developer

Infosys Limited; Raleigh (NC); Presencial; USD 110 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Dependent Care Reimburse- m

401(k) plan

Disability coverage

Insurance (various)

Resumo da oferta

Infosys is seeking an Infrastructure Consultant 2 to resolve critical incidents, design scalable IT infrastructure, and document architecture and deployment plans. You’ll collaborate across onsite and offshore teams, align release cycles, and ensure secure, compliant solutions using ServiceNow and related tools.

Candidates should have ServiceNow CAD, strong scripting, and experience with incident and change management in enterprise environments, with relocation willingness and a bachelor’s

Qualificações

• Proficient in ServiceNow CAD and scoped application development.
• Hands-on ServiceNow development including scripting and integrations.
• Experience with incident/change/service catalog workflows and Flow Designer.

Responsabilidades

• Resolve complex incidents with root-cause analysis and preventive recommendations.
• Assess client IT infrastructure and document maturity and improvement opportunities.
• Design scalable, secure IT infrastructure solutions and create technical documentation.
• Coordinate deployments, release schedules, and post-deployment testing.

Conhecimentos

CAD

ServiceNow development

Scripting

Integrations

Platform customization

Workspace development

Incident Management

Change Management

Service Catalog

Flow Designer

Formação académica

Bachelor’s degree or foreign equivalent

Ferramentas

ServiceNow Studio

Descrição da oferta de emprego

Work Location

State / Region / Province

Arizona, Connecticut, North Carolina, Texas

Country

USA

Domain

Delivery

Interest Group

Company

ITL USA

Requisition ID

154704BR

Technical Skills 1

Technology|Infra_ToolAdministration-ITSM|ServiceNow

Technical Skills 2

Foundational|Consulting - Change Management|Change Management

Overview

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
• Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise

Your contribution to the team:

• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions
• A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
• Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
• The ability to work with cross-functional teams

Required Skill and Experience

• ServiceNow Certified Application Developer (CAD).
• Hands-on ServiceNow Scoped Application / Custom Application Development experience.
• Strong ServiceNow platform development skills including scripting, platform customization, and integrations and Workspace development.
• Experience designing, developing, and maintaining scalable, secure, and supportable ServiceNow applications.
• Strong understanding and implementation experience in:
• Incident Management
• Change Management
• Service Catalog
• Flow Designer
• Knowledge management.
• Proven ability to troubleshoot complex ServiceNow platform issues.
• Experience conducting code reviews and enforcing development standards, security, maintainability, and performance best practices.
• Strong analytical, problem-solving, and communication skills.
• Experience collaborating with technical and business stakeholders.
• Knowledge of responsible coding practices and technical debt management.
• Experience using AI-assisted development tools such as GitHub Copilot, ServiceNow AI, Amazon Q, or similar GenAI tools.

Preferred Skill and Experience

• Experience with Platform Analytics and Data Visualization is good to have.
• Experience implementing Virtual Agent solutions will be preferred.
• Experience with Python development is good to have.
• Experience working with AWS services and cloud environments.
• Experience supporting enterprise-scale ServiceNow solutions hosted on AWS.
• ServiceNow implementation experience across multiple platform capabilities.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.