Charlotte-Based Travel Reservations Support Specialist

Fastbreak-Ai; Charlotte (NC); Vor Ort; USD 23.000 - 32.000; Vollzeit

Zusammenfassung

Fastbreak AI’s Charlotte headquarters is seeking a friendly Customer Support Representative to assist teams, families and guests booking hotel stays through Fastbreak Travel. You’ll be the voice on the phone for guests making, changing or asking about reservations, and you’ll help them get settled so they can focus on the event.

This full-time, on-site role requires availability for two shifts (9am-5pm or 11am-7pm) with a daily 12-1pm peak window, and offers a potential temp-to-hire path in a

Qualifikationen

• High school diploma or equivalent required.
• 1+ year of customer service or call center experience preferred.
• Friendly, patient and professional phone presence.
• Comfortable learning new software and navigating multiple systems at once.
• Strong attention to detail and accurate data entry.
• Reliable and punctual, with availability for one of the shifts listed above.
• Hotel, travel or sports industry experience is a plus.

Aufgaben

• Answer inbound calls from guests about hotel reservations, handling 30-50 calls per day depending on event volume
• Help guests book, modify and cancel reservations through the Fastbreak Travel platform
• Answer questions about hotel options, rates, policies and booking requirements
• Troubleshoot reservation issues and escape complex problems
• Document every call and reservation change accurately in our systems
• Follow up with guests to make sure issues are fully resolved
• Participation in rotating emergency phone schedule as needed

Kenntnisse

Customer service

Phone etiquette

Data entry

Attention to detail

System navigation

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Fastbreak AI’s Charlotte headquarters is seeking a friendly Customer Support Representative to assist teams, families and guests booking hotel stays through Fastbreak Travel. You’ll be the voice on the phone for guests making, changing or asking about reservations, and you’ll help them get settled so they can focus on the event.

This full-time, on-site role requires availability for two shifts (9am-5pm or 11am-7pm) with a daily 12-1pm peak window, and offers a potential temp-to-hire path in a