AI-Driven Global AR & Collections Transformation Leader

Candidate; Santa Clara (CA); Hybrid; USD 232,000 - 290,000; Full time

Benefits offered by this job

Health plans

Parental leave options

Retirement options

Education reimbursement

Job summary

Zscaler, a NASDAQ-listed leader in cloud security, seeks a Senior Director of Global AR & Collections in Santa Clara, CA (hybrid) or US-based remote. You will own the end-to-end AR, credit, and collections lifecycle, drive KPI architecture, and partner across functions to transform and optimize order-to-cash processes globally.

The role emphasizes strategic leadership, transformation, and global COE governance, with a focus on reducing DSO, improving cash realization, and automating billing and

Qualifications

• AI Fluency and curiosity with integrating AI tools into AR, credit, and collections workflows.
• 12+ years of progressive experience in AR, credit, collections, or related fields.
• Experience leading large-scale global AR, credit & collections operations in public or fast-growth environments.
• Strong understanding of end-to-end AR processes including billing, cash application, disputes, and write-offs.
• Ability to own process architecture, controls, KPIs, and transformation roadmaps.

Responsibilities

• Serve as the global process owner for end-to-end AR, Credit & Collections chain including billing impacts and cash realization.
• Lead global AR process architecture, controls, and KPI framework across receivables integrity and DSO.
• Partner with India OTC COE and cross-functional teams to improve order quality and terms, preventing downstream issues.
• Drive transformation through automation and analytics to reduce manual touches and improve collections efficiency.
• Provide leadership and governance across a multi-region technology business.

Skills

AI Fluency

AR & Collections leadership

Process architecture

KPIs & metrics

Cross-functional collaboration

Change management

Tools

CPQ

CLM

ERP

Billing platforms

Job description

Zscaler, a NASDAQ-listed leader in cloud security, seeks a Senior Director of Global AR & Collections in Santa Clara, CA (hybrid) or US-based remote. You will own the end-to-end AR, credit, and collections lifecycle, drive KPI architecture, and partner across functions to transform and optimize order-to-cash processes globally.

The role emphasizes strategic leadership, transformation, and global COE governance, with a focus on reducing DSO, improving cash realization, and automating billing and