AI-Driven Enterprise Migration Lead

salesforce.com, inc.; Seattle (WA); On-site; USD 150,000 - 273,000; Full time

Job summary

Salesforce is hiring Deployment Strategists who serve as the operational backbone for high-stakes customer migrations and platform modernizations. You’ll own end-to-end delivery, drive governance, coordinate cross-functional teams, and translate complex workstreams into clear business outcomes.

You’ll work with AI-enabled delivery tools, engage with executives, and travel up to 25% as needed to accelerate value realization on MC Next, Revenue Cloud, Tableau, and Data Cloud.

Qualifications

• 8+ years leading enterprise customer delivery, TPM, engagement management, or mgmt consulting for enterprise SaaS transitions.
• Proven track record owning enterprise engagement scopes, managing cross-functional delivery teams, and running tight, time-bound client engagements with milestone discipline.
• Strong background in program governance, scope management, business process analysis, and executive stakeholder management.
• Experience orchestrating delivery alongside Professional Services teams, SI partners, and external customer teams.
• Broad working understanding of enterprise cloud platforms across Marketing, Revenue/CPQ, Analytics, or Data Cloud ecosystems (MC Next, Revenue Cloud, Tableau, Data Cloud).
• Practical experience using AI productivity tools (Claude, Cursor, Copilot) to accelerate program analysis, documentation, and operational efficiency.
• Willingness to travel up to 25% to customer sites as needed.
• Degree or equivalent relevant experience required.

Responsibilities

• Own engagement success end-to-end as the single point of accountability across the full lifecycle.
• Establish engagement governance, track critical-path milestones, manage scope, and proactively resolve delivery risks.
• Direct the day-to-day rhythm of cross-functional teams, including internal Migration Leads, Professional Services consultants, and SI Partners.
• Serve as the primary trusted contact for VP- and C-suite customer stakeholders, translating complex migration workstreams into clear business outcomes.
• Lead steering committee reviews and help customers navigate organizational change.
• Lead discovery workshops and Jobs-to-be-Done reviews, auditing legacy business processes and mapping requirements to standardized target platform patterns.
• Use AI tools to synthesize legacy documentation, extract business logic, auto-generate project assets, and accelerate delivery workflows.
• Assess customer organizational readiness, define change enablement paths, and lead operational handoffs post-migration to support lasting adoption.

Skills

Enterprise delivery

Program management

Executive stakeholder mgmt

AI tools

Travel willingness

Education

Degree or equivalent relevant experience

Tools

Claude

Cursor

Copilot

Job description

Salesforce is hiring Deployment Strategists who serve as the operational backbone for high-stakes customer migrations and platform modernizations. You’ll own end-to-end delivery, drive governance, coordinate cross-functional teams, and translate complex workstreams into clear business outcomes.

You’ll work with AI-enabled delivery tools, engage with executives, and travel up to 25% as needed to accelerate value realization on MC Next, Revenue Cloud, Tableau, and Data Cloud.