AI-Driven Enterprise Customer Success Manager | Remote

Tandem Inc.; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Stock Options

Performance-based Bonuses

Fully Remote

Medical Insurance

Job summary

Burq is seeking a Customer Success Manager to own post-sale relationships with merchant and enterprise partners—from onboarding through renewal and growth. You’ll be the trusted advisor and internal voice champion for customers in a fully remote, AI-enabled environment.

Responsibilities include onboarding, regular check-ins and QBRs, driving adoption, and collaborating with supply, support, sales, and product to deliver outcomes such as ARR growth and improved NPS.

Qualifications

• 3–5+ years in customer success, account management, or a client-facing role.
• Experience in logistics, last-mile delivery, or supply chain operations.
• Comfortable with APIs and technical integrations; can discuss connections with technical stakeholders.
• Proven onboarding and adoption experience for customers.
• Strong cross-functional collaboration and problem-solving mindset.

Responsibilities

• Own post-sale relationships with merchant and enterprise partners from onboarding through renewal and growth.
• Onboard and launch new customers, serving as their primary point of contact.
• Monitor account health, run regular check-ins and QBRs, identify churn risk, and drive retention.
• Be the voice of the customer in product and engineering roadmaps.
• Collaborate across supply, support, sales, and product to resolve issues and drive outcomes.
• Own and report on ARR, churn, and NPS for your book of business.
• Utilize AI tools daily to draft summaries, analyze data, and automate reporting.
• Build scalable customer success processes as the team grows.

Skills

Customer Success

Account Management

Enterprise Accounts

APIs & Integrations

Data Analysis

Churn Reduction

Cross-functional Collaboration

AI Tools

Communication

Logistics / Supply Chain

Job description

Burq is seeking a Customer Success Manager to own post-sale relationships with merchant and enterprise partners—from onboarding through renewal and growth. You’ll be the trusted advisor and internal voice champion for customers in a fully remote, AI-enabled environment.

Responsibilities include onboarding, regular check-ins and QBRs, driving adoption, and collaborating with supply, support, sales, and product to deliver outcomes such as ARR growth and improved NPS.