Remote Customer Success Manager - Logistics & AI Growth

Burq, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Stock Options

Performance-based Bonuses

Fully Remote

Medical, Vision and Dental Insurance

Job summary

Burq, Inc. is seeking a Customer Success Manager to own post-sale relationships with merchant and enterprise partners from onboarding through renewal and growth.

You will be the primary point of contact, advocating for customer needs, and driving health and expansion across accounts in a fully remote role. You will monitor usage, identify churn risk, conduct QBRs, and relay feedback to product and engineering.

Qualifications

• 3–5+ years in customer success, account management, or client-facing roles managing complex or enterprise accounts.
• Experience in logistics, last-mile delivery, or supply chain operations.
• Comfortable working with APIs and technical integrations with stakeholders.
• Proven track record onboarding customers and driving adoption, retention, and expansion.
• Reporting on ARR, churn, and NPS.
• Strong cross-functional collaboration across supply, support, sales, product, and leadership.
• AI-native mindset and ability to adopt AI tools daily.

Responsibilities

• Own onboarding and launch of new customers and serve as primary contact.
• Build relationships with key decision-makers within customer organizations.
• Monitor usage data and account health; identify churn risk and conduct regular check-ins/QBRs.
• Be the voice of the customer to drive product/engineering roadmap.
• Coordinate with leadership, supply, support, sales, and product to resolve issues and drive outcomes.
• Own and report on ARR, churn, and NPS for your book of business.
• Use AI tools to draft summaries, analyze health data, and automate reporting.
• Contribute to scalable CS processes as the team grows.

Skills

Customer Success / Account Management

Cross-functional Collaboration

Communication Skills

APIs & Integrations

AI Tools Proficiency

Growth Mindset

Remote Work

Tools

Claude

ChatGPT

Job description

Burq, Inc. is seeking a Customer Success Manager to own post-sale relationships with merchant and enterprise partners from onboarding through renewal and growth.

You will be the primary point of contact, advocating for customer needs, and driving health and expansion across accounts in a fully remote role. You will monitor usage, identify churn risk, conduct QBRs, and relay feedback to product and engineering.