Remote Enterprise Customer Success Engineer

Burq; United States; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Fully Remote

Medical, Vision, and Dental Insurance

Reimbursement for educational courses

Job summary

Burq is seeking a Customer Success Engineer to own the technical and commercial health of enterprise accounts. You will dive into API integrations, debugging issues, and building dashboards to monitor account health while driving retention and revenue expansion.

You’ll interact with customers’ engineers and executives to convey value and coordinate with Solutions Engineers at handoff. You will lead quarterly business reviews, surface feedback to Product, and partner with Sales to uncover upsell

Qualifications

• 3–6 years in a technical, customer-facing post-sales role.
• Experience in logistics, supply chain, transportation, delivery, or adjacent industry.
• Comfortable debugging integrations independently—read API docs and logs.
• Proficient in SQL—query data and build dashboards.
• Strong commercial instinct for retention, renewals, and expansion.

Responsibilities

• Own a book of enterprise accounts as the primary technical and commercial contact.
• Debug customer issues independently, tracing APIs, logs, and avoiding escalations.
• Guide customers through API integrations and feature rollouts from setup to live order flow.
• Build dashboards and reports to monitor account health and usage trends.
• Lead quarterly business reviews and renewal conversations focused on ROI.
• Identify upsell and cross-sell opportunities with Sales for new verticals and locations.
• Introduce customers to new Burq features and capabilities.
• Advocate for the customer internally with Product and Engineering.

Skills

Account ownership

SQL proficiency

API debugging

Cross-functional collaboration

Self-directed

Tools

Looker

Metabase

Tableau

Job description

Burq is seeking a Customer Success Engineer to own the technical and commercial health of enterprise accounts. You will dive into API integrations, debugging issues, and building dashboards to monitor account health while driving retention and revenue expansion.

You’ll interact with customers’ engineers and executives to convey value and coordinate with Solutions Engineers at handoff. You will lead quarterly business reviews, surface feedback to Product, and partner with Sales to uncover upsell