AI-Driven Education Solutions Engineer

salesforce.com, inc.; Austin (TX); On-site; USD 135,000 - 180,000; Full time

Job summary

Salesforce in Austin, TX seeks an Account Solution Engineer for Global Public Sector Education. Lead technical discussions, tailor demonstrations of Agentforce for Education, and align solutions to higher education needs. Collaborate with sales, product experts, and partners to drive adoption and digital transformation.

You will engage with institutions, prepare compelling technical responses, and showcase Salesforce platforms to improve student lifecycle management and operational efficiency.

Qualifications

• B.S., M.S. or PhD in Computer Science, Software Engineering or MIS.
• 7+ years of combined experience with Salesforce or other CRM solutions, focused on education.
• 5+ years in solution engineering, consulting, enterprise software delivery, or customer success.
• Artificial Intelligence and/or Data Certifications, Salesforce-preferred.
• Deep understanding of education operations including student lifecycle & academic processes.
• Strong technical acumen with experience configuring and demonstrating Salesforce-like platforms.
• Exceptional communication and presentation skills for stakeholders at all levels.
• Proven ability to lead discovery sessions and respond to RFPs.
• Open to travel ~40%.

Responsibilities

• Lead the Solution Cycle with account teams and partners across the sales process.
• Understand institutional needs and map them to Salesforce solutions.
• Position Salesforce as a strategic partner with tailored demonstrations.
• Translate education operations into impactful technology solutions.
• Support RFP and proposal processes aligning with institutional priorities.
• Collaborate across teams to align solutions with institutional needs.
• Stay ahead of education & technology trends to inform recommendations.
• Achieve performance goals related to customer engagement and revenue.

Skills

Education ops

Solution engineering

Salesforce platform

AI certifications

Technical acumen

Communication skills

Discovery leadership

RFP experience

Travel readiness

Education

B.S./M.S./PhD in CS/SE/MIS

Tools

Agentforce for Education

Salesforce Industries (Vlocity)

OmniScript

Industry Common Components

Job description

Salesforce in Austin, TX seeks an Account Solution Engineer for Global Public Sector Education. Lead technical discussions, tailor demonstrations of Agentforce for Education, and align solutions to higher education needs. Collaborate with sales, product experts, and partners to drive adoption and digital transformation.

You will engage with institutions, prepare compelling technical responses, and showcase Salesforce platforms to improve student lifecycle management and operational efficiency.