AI-Driven CX Associate: End-to-End Problem Solver

Showcify; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment ordering

Health and wellness stipend

Intra-office travel budget

Weekly coffee stipend

Relocation to NYC or SF

Job summary

Ramp is hiring a CX Associate to own complex customer interactions across payments, cards, and accounting integrations. You will triage, investigate, and resolve issues with high-signal judgment, partnering with Engineering, Risk, Product, and Partnerships.

You thrive as a systems thinker, using AI tools to improve CX, build automations, and implement processes that scale with demand. You’ll operate with ownership and clear communication to deliver fast, accurate outcomes.

Qualifications

• You think in systems and prevent recurrences, not just fix tickets.
• Active use of AI tools and internal tooling to deliver results.
• You balance speed, accuracy, and thoroughness in every interaction.

Responsibilities

• Be the voice of Ramp's Customer Support engaging with customers via live calls, email, and chat.
• Diagnose across Ramp's payments, cards, travel, and accounting integrations to identify and fix issues.

Skills

Systems thinking

AI tools usage

Fast execution

Technical systems knowledge

Multi-tasking

Clear communication

Phone support

CX metrics driven

Tools

Zendesk

Glass

Job description

Ramp is hiring a CX Associate to own complex customer interactions across payments, cards, and accounting integrations. You will triage, investigate, and resolve issues with high-signal judgment, partnering with Engineering, Risk, Product, and Partnerships.

You thrive as a systems thinker, using AI tools to improve CX, build automations, and implement processes that scale with demand. You’ll operate with ownership and clear communication to deliver fast, accurate outcomes.