AI-Savvy CX Associate — Cross-Functional Support

Ramp; United States; On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment stipend

Health and wellness stipend

Weekly coffee stipend

Job summary

Ramp is seeking a CX Associate to join a fast-growing fintech team. You will own customer interactions across calls, email, and chat, diagnose issues across payments, cards, and accounting integrations, and triage escalations with cross-team collaboration.

You’ll influence process improvements and help build AI-powered CX tools, all while maintaining a high bar for speed and quality. Ideal candidates are systems thinkers with strong communication, a knack for technical discussions, and a track

Qualifications

• You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done.
• You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again.
• You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction.
• You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code.
• You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through.
• You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon.

Responsibilities

• Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat.
• Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more.
• Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle and route cross-team issues appropriately.
• Build and shape AI tools, not just use them. Provide feedback on AI research tools and help evolve proprietary CX tooling.
• Ship improvements, not just flag them. Fix process gaps, SOPs, and knowledge bases where needed.
• Communicate with precision and empathy, explaining what's happening and what to expect.

Skills

AI tools

Systems thinking

Communication

Tools

Zendesk

Slack

Glass

Notion AI

Claude

Job description

Ramp is seeking a CX Associate to join a fast-growing fintech team. You will own customer interactions across calls, email, and chat, diagnose issues across payments, cards, and accounting integrations, and triage escalations with cross-team collaboration.

You’ll influence process improvements and help build AI-powered CX tools, all while maintaining a high bar for speed and quality. Ideal candidates are systems thinkers with strong communication, a knack for technical discussions, and a track