AI-Powered CX Associate – Fintech Support & Impact

Ramp Corp.; Northern, New York (KY, NY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment ordering

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is seeking a CX Associate who spots where customers are getting stuck, triages issues, and drives clear resolutions across payments, bank linking, and accounting syncs. You’ll partner with Engineering, Risk, Product, and Partnerships to solve problems, triage escalations, and build AI-powered solutions.

You’ll own improvements and implement efficient processes with a customer-first mindset. You’ll thrive as a systems thinker, use AI in daily workflows, and maintain high speed and quality in

Qualifications

• You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done.
• You’re fast-moving while holding yourself to a high bar for execution.
• You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software).
• You manage competing priorities without dropping things.
• You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon.
• You’re comfortable on the phone.
• You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics.

Responsibilities

• Be the voice of Ramp's Customer Support by engaging with customers via live calls, email, and chat.
• Diagnose across a broad product surface including payments, cards, travel, and accounting integrations.
• Operate with an ownership mindset, managing escalations end-to-end across teams.
• Build and shape AI tools, not just use them, and provide feedback on new tools.
• Ship improvements by fixing process gaps, SOPs, or knowledge base articles with autonomy.
• Communicate with precision and empathy, clearly explaining what's happening and next steps.

Skills

Systems thinking

AI tools usage

Fast-paced execution

Technical conversations about APIs/in…

Prioritization under pressure

Clear written and verbal communication

Phone-based communication

Track record of CSAT/QA/speed metrics

Tools

NetSuite

QuickBooks

Sage

Job description

Ramp is seeking a CX Associate who spots where customers are getting stuck, triages issues, and drives clear resolutions across payments, bank linking, and accounting syncs. You’ll partner with Engineering, Risk, Product, and Partnerships to solve problems, triage escalations, and build AI-powered solutions.

You’ll own improvements and implement efficient processes with a customer-first mindset. You’ll thrive as a systems thinker, use AI in daily workflows, and maintain high speed and quality in