AI-Driven CX Specialist

Showcify; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

One Medical membership

401(k) with employer match

Parental leave

Relocation support to NYC or SF

Pet insurance

Job summary

Ramp is seeking a Customer Experience Associate in the United States who will be the voice of Ramp’s CX team. You will engage customers via live calls, email, and chat, diagnose issues across payments, bank linking, and accounting syncs, and drive end-to-end escalations with cross-functional teams.

You will build AI tools and automation to improve processes and customer outcomes. You should be a systems thinker, obsessive about customers, and capable of communicating with precision and empathy.

Qualifications

• Experience in customer support or CX roles.
• Ability to troubleshoot across product areas (payments, bank linking, accounting syncs).
• Proven track record of meeting CSAT, QA, and speed metrics.

Responsibilities

• Engage with customers via live calls, email, and chat.
• Diagnose across Ramp's payment, card, travel, and accounting surfaces.
• Own escalations end-to-end across multiple teams.
• Build and provide feedback on AI tools and automation.
• Improve processes and knowledge bases to prevent repeat issues.
• Communicate clearly and empathetically with customers.

Skills

Customer support

Systems thinking

AI tool usage

Communication

Technical conversation

Prioritization

Phone experience

CSAT/QA metrics

Tools

Zendesk

Slack

Glass

Internal tooling

Notion AI

Job description

Ramp is seeking a Customer Experience Associate in the United States who will be the voice of Ramp’s CX team. You will engage customers via live calls, email, and chat, diagnose issues across payments, bank linking, and accounting syncs, and drive end-to-end escalations with cross-functional teams.

You will build AI tools and automation to improve processes and customer outcomes. You should be a systems thinker, obsessive about customers, and capable of communicating with precision and empathy.