AI-Driven Customer Experience Associate

Ramp; Denver (CO); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment budgeting

Health & wellness stipend

Intra-office travel budget

Weekly coffee stipend

Relocation to NYC or SF (if needed)

Job summary

Ramp is seeking a CX Associate who will be the voice of customer support across payments, cards, and accounting integrations. You will triage, investigate, and resolve issues end-to-end, partnering with Engineering, Risk, Product, and Partnerships to deliver fast, high-quality outcomes.

You will leverage AI tools to accelerate research, automate workflows, and improve CX, while communicating clearly and empathetically with customers and internal teams.

Qualifications

• Think about problems end-to-end, not just the ticket in front of you.
• Apply AI tools to real work to improve CX operations.
• Maintain speed and accuracy in every interaction, while keeping quality.
• Explain complex payment flows and system connections to non-technical stakeholders.
• Balance many priorities across multiple internal teams without dropping issues.
• Demonstrate a track record of meeting CSAT, QA, and speed targets.

Responsibilities

• Be the voice of Ramp's Customer Support, engaging with customers via calls, email, and chat.
• Diagnose across a broad product surface including payments, bank linking, accounting, and card programs.
• Own escalations end-to-end, routing across risk, engineering, product, partnerships as needed.
• Build and shape AI tools and provide feedback on their evolution.
• Identify process gaps and fix them, including creating SOPs and knowledge base updates.
• Communicate clearly and empathetically, avoiding jargon.

Skills

Systems thinking

AI tools usage

Fast-paced

Technical conversations

Prioritization

Clear communication

Phone presence

CSAT/QA/speed metrics

Tools

Claude

Notion AI

Glass

Zendesk

Slack

Job description

Ramp is seeking a CX Associate who will be the voice of customer support across payments, cards, and accounting integrations. You will triage, investigate, and resolve issues end-to-end, partnering with Engineering, Risk, Product, and Partnerships to deliver fast, high-quality outcomes.

You will leverage AI tools to accelerate research, automate workflows, and improve CX, while communicating clearly and empathetically with customers and internal teams.