CX Specialist: AI Tools & End-to-End Resolution

Ramp; New York (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health and wellness stipend

Annual company perks

Job summary

Ramp is seeking a CX Associate who will be the voice of customer support, engaging with clients via calls, email, and chat to troubleshoot across payments, bank linking, and accounting syncs. You’ll own escalations end-to-end and work with Engineering, Risk, Product, and Partnerships to resolve issues, while building AI-enabled tools and efficient processes.

You must be a systems thinker with a customer-obsessed mindset, able to explain complex reconciliation issues clearly, and comfortable on

Qualifications

• You think in systems, not just tickets.
• You actively use AI tools (Claude, Notion AI, etc.) and show real impact.
• You move fast while maintaining high execution quality.
• You can discuss how systems connect (APIs, bank integrations, accounting software).
• You manage multiple priorities without dropping tasks.
• You write clearly and concisely for a CFO audience.
• You are comfortable speaking on the phone.
• You have a track record of meeting CSAT, QA, and speed metrics.

Responsibilities

• Be the voice of Ramp's Customer Support across live calls, email, and chat.
• Diagnose across Ramp's broad product surface (payments, cards, travel, accounting integrations).
• Own escalations end-to-end, routing across teams when needed.
• Build AI-powered tools and provide feedback to evolve them.
• Ship improvements by fixing process gaps and writing SOPs when needed.
• Communicate with precision and empathy to explain actions and expectations.

Skills

Systems thinking

AI tools usage

Clear communication

Technical conversations

Prioritization under pressure

Tools

Zendesk

Slack

Internal tooling

Glass (AI tools)

Job description

Ramp is seeking a CX Associate who will be the voice of customer support, engaging with clients via calls, email, and chat to troubleshoot across payments, bank linking, and accounting syncs. You’ll own escalations end-to-end and work with Engineering, Risk, Product, and Partnerships to resolve issues, while building AI-enabled tools and efficient processes.

You must be a systems thinker with a customer-obsessed mindset, able to explain complex reconciliation issues clearly, and comfortable on