AI-Driven Customer Success Manager (Hybrid Role)

Treasure AI; Boston (MA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401K with 4% company match

RSU

Parental leave (up to 26 weeks)

Job summary

Treasure AI is expanding its Customer Success team and seeks a Customer Success Manager to own the day-to-day relationship with customers, drive strategic success through goal setting and action planning, and serve as the voice of the customer within Treasure AI. You will collaborate with Product, Engineering, Marketing, Industry Principals, and Professional Services to ensure customer outcomes.

Role includes building success plans, driving adoption, coordinating with internal teams, and

Qualifications

• 5+ years of Customer Success or related experience.
• Proven track record of communicating across business and technical concepts (e.g., ROAS, critical metrics, Big Data and Analytics, Data Warehousing, API and software integrations, and SQL).
• Background in Marketing, SaaS/Martech/Adtech, Analytics/BI is ideal.
• Independent drive for continuous improvement.

Responsibilities

• Build and maintain success plans with customer leadership centered around growing the value generated by Treasure AI.
• Encourage and enable adoption of our entire product, finding opportunities for expansion across the enterprise.
• Work with internal teams and external partners to ensure smooth implementations and ongoing strategic support is delivered in a timely and relevant manner.
• Strategically use our success tools, including Slack, QBRs, customer on-sites, our Support team, Industry Principals, Professional Services, and Executive Sponsors.
• Partner with Marketing to drive joint customer success stories and co-marketing opportunities.
• Use AI tools to synthesize product usage signals, support history, and engagement data to proactively identify adoption gaps and expansion opportunities.
• Act as an AI guide for customers, helping them apply Treasure AI capabilities to accelerate data strategies and deliver measurable outcomes.
• Leverage AI to streamline administrative tasks such as account planning, research, meeting preparation, and executive briefing materials.

Skills

Customer Success

Communicating complex concepts

SQL basics

Big Data familiarity

Tools

Slack

QBRs

Treasure Work

Job description

Treasure AI is expanding its Customer Success team and seeks a Customer Success Manager to own the day-to-day relationship with customers, drive strategic success through goal setting and action planning, and serve as the voice of the customer within Treasure AI. You will collaborate with Product, Engineering, Marketing, Industry Principals, and Professional Services to ensure customer outcomes.

Role includes building success plans, driving adoption, coordinating with internal teams, and