AI-Driven Customer Success Manager - Freight & Logistics

Nevoya Inc; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Nevoya is seeking a Customer Success Manager to be the face of the company for clients and brokers, focusing on revenue protection and relationship growth in a fast-moving AI-native logistics environment.

You will partner with AI agents to monitor loads, draft communications, and resolve issues, while preserving a strong human touch. The role supports expanding accounts and delivering reliable, responsive service from Dallas.

Qualifications

• 2+ years in a high-touch customer-facing role in freight, logistics, or hospitality.
• Hands-on familiarity with AI tools is required.
• Ability to manage high-volume, multi-channel communication with thorough documentation.

Responsibilities

• Own the client and broker relationships as the primary contact.
• Proactively communicate, set updated ETAs, and recover service issues.
• Leverage AI to anticipate issues and tailor communications while maintaining human touch.
• Document issues, resolutions, and root causes for weekly analysis.
• Protect revenue by ensuring correct loads and accessorial billing.
• Grow accounts by expanding freight with existing clients.

Skills

High-touch customer-facing role

AI tool usage

Strong communication under pressure

Tools

AI tools

Job description

Nevoya is seeking a Customer Success Manager to be the face of the company for clients and brokers, focusing on revenue protection and relationship growth in a fast-moving AI-native logistics environment.

You will partner with AI agents to monitor loads, draft communications, and resolve issues, while preserving a strong human touch. The role supports expanding accounts and delivering reliable, responsive service from Dallas.