AI-Enhanced Freight Customer Success Manager

Nevoya; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Nevoya is seeking a Customer Success Manager in Dallas to serve as the face of the company for clients and brokers, focusing on revenue protection and relationship growth. You will work with AI-native tools to monitor loads, draft communications, and drive rapid issue resolution to foster loyalty and reliability.

You will own client relationships, coordinate proactive service and updates, and help shape the human-AI touchpoints across channels while documenting root causes for continuous

Qualifications

• 2+ years in a high-touch customer facing role in freight/logistics.
• Hands-on familiarity with AI tools and platforms.
• High-volume, multi-channel communication under time pressure.
• Strong documentation discipline and reliability when addressing issues.

Responsibilities

• Own the client relationship as the primary contact for clients and brokers.
• Proactively communicate and manage service recovery with updated ETAs and plans.
• Leverage AI agents to anticipate issues and personalize communications.
• Define which touchpoints stay human vs. automated and ensure quality.
• Document issues and resolutions; contribute to weekly root-cause analysis.
• Protect revenue by accurate charging on loads and accessorials.
• Grow accounts by expanding freight with existing clients.

Skills

Customer success

AI tools

Multichannel communication

Documentation

Job description

Nevoya is seeking a Customer Success Manager in Dallas to serve as the face of the company for clients and brokers, focusing on revenue protection and relationship growth. You will work with AI-native tools to monitor loads, draft communications, and drive rapid issue resolution to foster loyalty and reliability.

You will own client relationships, coordinate proactive service and updates, and help shape the human-AI touchpoints across channels while documenting root causes for continuous