AI-Driven Post-Launch Customer Success Leader

Navionlogistics; Nashville (TN); On-site; USD 80,000 - 100,000; Full time

Job summary

Navionlogistics in Nashville is looking for a Customer Care Manager to manage the health and satisfaction of customer accounts post-implementation. This role is crucial in maintaining strong relationships, driving issue resolution, and ensuring value realization from the Navion platform.

The ideal candidate will have over 5 years in customer success, especially in SaaS or logistics technology, and will employ AI to enhance customer engagement and operational efficiency.

Qualifications

• 5+ years in customer success or account management in complex environments.
• Experience managing important long-term customer relationships.
• Comfort leading customer conversations at all levels.

Responsibilities

• Own customer relationships post-launch ensuring satisfaction and retention.
• Lead transitions and maintain communication continuity with customers.
• Monitor account health and identify friction points impacting customer satisfaction.

Skills

Customer success management

Strong communication skills

Technical fluency

Operational judgment

Education

5+ years experience in customer success

Experience in SaaS, logistics technology

Job description

Navionlogistics in Nashville is looking for a Customer Care Manager to manage the health and satisfaction of customer accounts post-implementation. This role is crucial in maintaining strong relationships, driving issue resolution, and ensuring value realization from the Navion platform.

The ideal candidate will have over 5 years in customer success, especially in SaaS or logistics technology, and will employ AI to enhance customer engagement and operational efficiency.