AI-Driven Customer Success Manager: Adoption & Renewal

present of AI; Portland (OR); On-site; USD 70,000 - 100,000; Full time

Job summary

GetWhys is seeking a mid-level Customer Success Manager to own a set of accounts from onboarding through renewal, helping customers adopt the product and see value. The role centers on turning buyer interview insights into actionable outcomes and building trust with customers.

You will engage with mid-market and enterprise teams, guiding customers on using AI-powered outputs effectively and ensuring successful renewals and long-term satisfaction.

Qualifications

• A Customer Success Manager typically owns a set of accounts from onboarding through renewal, helping customers adopt the product and see value.
• A strong candidate brings account management experience, clear communication, and comfort working with both mid market teams and large enterprises.
• Here the work centers on helping customers get useful buyer insight from research interviews.

Responsibilities

• Own accounts end to end from onboarding through renewal.
• Drive onboarding and adoption to maximize product value.
• Manage renewals and ensure customer retention.
• Maintain clear, proactive communication with customers.

Skills

Account management

Clear communication

Stakeholder engagement

AI tools familiarity

Job description

GetWhys is seeking a mid-level Customer Success Manager to own a set of accounts from onboarding through renewal, helping customers adopt the product and see value. The role centers on turning buyer interview insights into actionable outcomes and building trust with customers.

You will engage with mid-market and enterprise teams, guiding customers on using AI-powered outputs effectively and ensuring successful renewals and long-term satisfaction.