AI-Driven Customer Success Manager

Relativity; Minnesota; Hybride; USD 67 000 - 101 000; Plein temps

Résumé du poste

Relativity is seeking a Customer Success Manager to own outcomes for a RelativityOne portfolio, driving adoption, value realization, and renewal ROI at scale. You will translate data signals into strategic actions that move KPI metrics and ensure customer outcomes.

You will collaborate with Sales and Adoption Services to design engagements, deliver onboarding sessions, build ROI narratives, and monitor health scores with disciplined risk management and AI-assisted templates to accelerate impact.

Qualifications

• 2–4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in SaaS/tech.
• Data fluency to interpret adoption signals and health scores for prioritized action.
• Strong written communication using AI-powered templates and audience adaptation.
• Outcome-driven with time-boxed engagements; operational discipline and proactive risk surfacing.
• Comfort using AI tools to accelerate work quality and scale impact.

Responsabilités

• You will drive adoption and value realization by monitoring adoption, designing engagements, and delivering ROI narratives.
• You will manage health, risk, and operational discipline, maintaining Gainsight hygiene and timely interventions.
• You will drive scaled impact with AI and creative systems thinking, drafting communications, templates, and playbooks.

Connaissances

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

Outils

Gainsight

Salesforce

Description du poste

Relativity is seeking a Customer Success Manager to own outcomes for a RelativityOne portfolio, driving adoption, value realization, and renewal ROI at scale. You will translate data signals into strategic actions that move KPI metrics and ensure customer outcomes.

You will collaborate with Sales and Adoption Services to design engagements, deliver onboarding sessions, build ROI narratives, and monitor health scores with disciplined risk management and AI-assisted templates to accelerate impact.