Strategic CS Manager, AI-Driven Manufacturing

Lever, Inc.; Austin (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Equity

Benefits (employer-paid)

Flexible PTO

AI tools access

Job summary

Circuit is seeking a Customer Success Manager to own a defined book of customers from onboarding through adoption, renewal, and expansion. You’ll partner with Sales, Product, and your manager to make customers advocates and to shape team playbooks and processes.

You’ll onboard new customers and maintain strong, trusted relationships across stakeholders. You’ll drive time-to-value, monitor adoption and health metrics, and ensure clear alignment of business outcomes with customer priorities,

Qualifications

• 2 to 5 years in Customer Success or related post-sale role in B2B SaaS.
• Track record of retaining and growing a book of accounts including renewal and expansion ownership.
• Comfort owning a book of business independently with strong follow-through and organization.
• Familiarity with CRMs and CS tooling (Attio or similar).
• Bonus: experience with technical, workflow-driven, or AI-powered products, or with manufacturing, industrial, or field service customers.

Responsibilities

• Own onboarding and activation for your accounts, driving time-to-value and tracking adoption and health.
• Become an expert on the Circuit platform and articulate its value across use-cases.
• Explain how AI-driven workflows work and where human judgment fits, to support confident adoption.
• Coach customer teams on best practices to drive usage growth.
• Be the day-to-day relationship owner for product questions, configuration support, and admin issues.
• Align with customers on business outcomes early and run executive reviews to prove progress.
• Own renewal processes and spot expansion signals to grow net revenue retention (NRR).
• Synthesize feedback and advocate for customer needs with Product and leadership.
• Help build playbooks and processes for the evolving CS function.

Skills

Customer Success

Account Management

Technical Account Management

CRM familiarity

Attio

AI-powered products

Manufacturing/industrial

Tools

Attio

Job description

Circuit is seeking a Customer Success Manager to own a defined book of customers from onboarding through adoption, renewal, and expansion. You’ll partner with Sales, Product, and your manager to make customers advocates and to shape team playbooks and processes.

You’ll onboard new customers and maintain strong, trusted relationships across stakeholders. You’ll drive time-to-value, monitor adoption and health metrics, and ensure clear alignment of business outcomes with customer priorities,