AI-Driven Customer Success Architect

Sportsdigita, LLC; United States; Remote; USD 85,000 - 125,000; Full time

Job summary

Sportsdigita is seeking a Customer Success Manager (CSM) to lead AI-enabled customer success initiatives. You will own relationships, drive onboarding, training, and ongoing value realization, partnering with product to influence roadmap based on customer feedback.

The role emphasizes data-driven health scoring, proactive engagement on at-risk accounts, and cross-functional coordination with product, engineering, and design to ensure renewal and expansion opportunities.

Qualifications

• 3+ years in a customer-facing role in SaaS or similar.

Responsibilities

• Own customer-facing projects end to end — timelines, milestones, status, delivery.

Skills

AI fluency

Technical curiosity

CRM navigation

Written communication

Project management

Customer empathy

Queue discipline

Tools

Zendesk

Intercom

Help Scout

Salesforce

HubSpot

Job description

Sportsdigita is seeking a Customer Success Manager (CSM) to lead AI-enabled customer success initiatives. You will own relationships, drive onboarding, training, and ongoing value realization, partnering with product to influence roadmap based on customer feedback.

The role emphasizes data-driven health scoring, proactive engagement on at-risk accounts, and cross-functional coordination with product, engineering, and design to ensure renewal and expansion opportunities.