AI-Driven Customer Success Executive

Darwin AI; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Language Classes

OpenAI Premium License

Paid Time Off

Job summary

Darwin AI is seeking a Customer Success Executive in the United States to manage ongoing client relationships, drive adoption of AI solutions, and prevent churn. You will conduct MBRS, identify new use cases, and coordinate with Product and Engineering to resolve issues while ensuring customers maximize value from our platform.

The role focuses on proactive client success, data-driven insights, and building long-term partnerships with SaaS customers in AI.

Qualifications

• Proven experience in Customer Success, Account Management, or Customer Experience roles in SaaS/AI environments.
• Ability to analyze data and apply insights to customer success strategies.
• Experience with CRM tools such as Planhat or similar.
• Knowledge of AI implementation and basic troubleshooting is a plus.
• Strong communication skills to explain complex concepts to non-technical stakeholders.

Responsibilities

• Manage relationships with assigned customers as the primary contact for support and optimization.
• Conduct Monthly Business Reviews to analyze satisfaction and AI performance.
• Proactively identify new use cases and communicate product updates to maximize value.
• Monitor accounts to detect churn risk and coordinate with internal teams to improve engagement and retention.
• Lead adoption workshops and training to increase proficiency and deeper tool integration.
• Analyze feedback and usage data to identify trends and improvement areas.
• Collaborate with Customer Support, Product and Engineering to resolve issues and contribute product feedback.
• Maintain accurate records of interactions and progress using Planhat and other CRM tools.

Skills

Customer Success

Account Management

SaaS experience

AI familiarity

CRM tools

Tools

Planhat CRM

Job description

Darwin AI is seeking a Customer Success Executive in the United States to manage ongoing client relationships, drive adoption of AI solutions, and prevent churn. You will conduct MBRS, identify new use cases, and coordinate with Product and Engineering to resolve issues while ensuring customers maximize value from our platform.

The role focuses on proactive client success, data-driven insights, and building long-term partnerships with SaaS customers in AI.