AI-Driven Customer Success Engineer: Analytics Service

Ralliant; Village of Fairport (NY); On-site; USD 114,600 - 212,800; Full time

Job summary

Ralliant seeks a Customer Success Engineer for Analytics as a Service to own the full customer journey from order through deployment, adoption, measurable outcomes, renewal and expansion.

The role blends technical implementation, DevOps coordination and AI-enabled process design to scale a rapidly growing SaaS business with minimal resources. Travel ~30–40% domestically and internationally.

Qualifications

• 8+ years of industrial software deployment experience.
• SaaS, networking and cybersecurity implementation experience.
• Experience with cloud platforms and enterprise customers.
• Strong project leadership and customer communication skills.
• Ability to work alongside software engineering organizations.

Responsibilities

• Own the complete lifecycle: order, deployment, adoption, value realization and renewal.
• Develop standardized onboarding, implementation and renewal playbooks.
• Lead deployment with DevOps, Product Owner, Engineering, Sales and Customer IT.
• Establish VOC processes and translate insights into product improvements.
• Collaborate with DevOps to monitor, improve uptime and automate provisioning.
• Create AI-enabled scaling capabilities including automated onboarding and reports.
• Ensure measurable customer outcomes and drive renewals; travel 30–40%.

Skills

8+ years industrial software deploy

SaaS experience

Networking and Cybersecurity

Cloud platforms

Enterprise customer management

Project leadership

Customer communication

Collaboration with software Eng

Job description

Ralliant seeks a Customer Success Engineer for Analytics as a Service to own the full customer journey from order through deployment, adoption, measurable outcomes, renewal and expansion.

The role blends technical implementation, DevOps coordination and AI-enabled process design to scale a rapidly growing SaaS business with minimal resources. Travel ~30–40% domestically and internationally.