AI-Driven Customer Success & Adoption Specialist

Cisco Systems, Inc.; Clegg (NC); On-site; USD 98,000 - 131,000; Full time

Job summary

Cisco Systems, Inc. seeks a Customer Success Specialist to drive software adoption and value realization for Duo & Secure Access products.

You will orchestrate Technical Adoption Plans (TAPs) to align deployments with customer business goals and ensure successful onboarding and renewals. You will use AI-driven analytics, carry out technical demos, and collaborate with CS, Sales, and Product teams to maximize product usage and customer outcomes.

Qualifications

• Bachelor's degree plus 5 years related experience or equivalent
• Professional-level certification (e.g., CCNP) or equivalent
• Strong communication and ability to facilitate technical workshops with executive customers

Responsibilities

• Lead Technical Adoption Plans (TAPs) for Duo & Secure Access customers
• Coordinate cross-functional workshops and onboarding to drive renewals
• Provide AI-driven insights and feedback to inform adoption strategies

Skills

Communication

Workshop facilitation

Strategic planning

Technical knowledge

Education

Bachelor's degree +5 years

Master's degree +3 years

PhD +0 years

Job description

Cisco Systems, Inc. seeks a Customer Success Specialist to drive software adoption and value realization for Duo & Secure Access products.

You will orchestrate Technical Adoption Plans (TAPs) to align deployments with customer business goals and ensure successful onboarding and renewals. You will use AI-driven analytics, carry out technical demos, and collaborate with CS, Sales, and Product teams to maximize product usage and customer outcomes.