Technical Adoption & Customer Success Specialist

Cisco Systems, Inc; Ann Arbor (MI); On-site; USD 98,000 - 131,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Parental leave

Disability & Life insurance

Restricted stock units

Job summary

Cisco Systems, Inc. seeks a Customer Success Specialist to drive software adoption and value realization, influencing renewals and growth. The role leverages AI insights and TAPs to align deployments with customer goals and bridge customer needs with Cisco product teams.

Responsibilities include facilitating workshops, delivering enablement sessions, and mentoring junior CSS peers while collaborating with CS and sales teams to ensure successful onboarding and ongoing satisfaction.

Qualifications

• Education aligned with technical customer success or related field.
• Professional-level certification like CCNP encouraged.
• Strong workshop facilitation and advisory communication.

Responsibilities

• Lead TAPs and adoption plans to align with customer goals.
• Develop AI-driven recommendations to improve product usage.
• Coordinate demos and executive-facing enablement sessions.
• Collaborate with CSMs, Sales, and Partners to ensure renewals.

Skills

Communication

Technical proficiency

Workshops facilitation

AI-driven insights

Education

Bachelor's degree + 5 years experience

Master's degree + 3 years experience

PhD + 0 years experience

Job description

Cisco Systems, Inc. seeks a Customer Success Specialist to drive software adoption and value realization, influencing renewals and growth. The role leverages AI insights and TAPs to align deployments with customer goals and bridge customer needs with Cisco product teams.

Responsibilities include facilitating workshops, delivering enablement sessions, and mentoring junior CSS peers while collaborating with CS and sales teams to ensure successful onboarding and ongoing satisfaction.