Technical Adoption & Customer Success Architect

Cisco Systems, Inc; North Carolina; On-site; USD 98,000 - 131,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Parental leave

Paid time off

Life insurance

Job summary

Cisco Systems, Inc. is seeking a Customer Success Specialist (CSS) to drive software adoption and value realization across Duo & Secure Access portfolios.

You will orchestrate Technical Adoption Plans, run workshops, and leverage AI-driven insights to maximize product usage and renewals. You will collaborate with CSMs, sales, engineering, and partners to deliver a unified customer experience, mentor junior team members, and influence product direction through customer feedback.

Qualifications

• Bachelor’s degree with 5+ years of related experience, or Master’s with 3+ years, or PhD with 0+ years, or equivalent experience.
• Professional-level certification (e.g., CCNP) or equivalent is encouraged.
• Strong understanding of architecture/product set and related technologies.
• Ability to facilitate technical workshops and build advisory relationships with customers.

Responsibilities

• Lead moderately sized portfolio of Duo & Secure Access customers across multiple products.
• Identify and mitigate adoption blockers and coordinate with support/engineering.
• Provide AI-driven adoption insights and tailor Technical Adoption Plans (TAPs).
• Mentor junior CSS team members and engage with cross-functional partners.

Skills

Communication

Workshop facilitation

Leadership

AI insights

Education

Bachelor’s degree + 5 years

Master’s degree + 3 years

PhD + 0 years

Equivalent experience

Tools

CCNP

Job description

Cisco Systems, Inc. is seeking a Customer Success Specialist (CSS) to drive software adoption and value realization across Duo & Secure Access portfolios.

You will orchestrate Technical Adoption Plans, run workshops, and leverage AI-driven insights to maximize product usage and renewals. You will collaborate with CSMs, sales, engineering, and partners to deliver a unified customer experience, mentor junior team members, and influence product direction through customer feedback.